www.phs.org/Medicaid 3 Presbyterian’s translation and interpretation services Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpretation services include: • Language translation • Written materials translation •Telephonic interpreters •In-person interpreters •American Sign Language interpreters •Video remote interpreters It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your Presbyterian member ID card. Presbyterian’s virtual care makes getting care easy from anywhere in New Mexico Virtual care (telehealth) is an easy way to access healthcare in New Mexico. You can get care that works for your schedule. Talk with a provider over video when it’s convenient for you. With Virtual Primary Care, you can establish and build a relationship with a provider online, just as you would in person. Use Virtual Primary Care for: Visit www.phs.org/virtualcare to make an appointment and learn about all of our virtual care options. Preventive and general care to help with your long-term health Diagnosis and management of chronic conditions Medication management and review Prescription orders and refills, including birth control Lab and radiology orders Referrals to specialists and in-person primary care, when necessary Use Virtual Urgent Care to get care for minor illnesses and injuries from home. You will share your symptoms with a provider and get a care plan. You can be seen for many urgent issues, such as: Coughs and colds Allergies and sinus issues Heartburn or acid reflux Migraines and headaches Female bladder and yeast infections Sprains and strains
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