10 Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977‑2333, TTY: 711 Children in State Custody: (505) 923‑8417 or 1-844-233‑4887, TTY: 711 Navajo/Diné members: (505) 923‑5157 or 1-888-806‑8793, TTY: 711 Other important numbers PresRN: (505) 923‑5677 or 1-888-730‑2300, TTY: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662‑7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273‑8255 Presbyterian Turquoise Care Ombudsman: Phone: (505) 923‑5780 Email: ombudsman@phs.org Modivcare Transportation Services (24 hours a day, seven days a week) — you can call at any time for a reservation or for dischargerelated requests: (505) 923‑6300 or 1-855-774‑7737 Manage pain safely with these guidelines Managing pain is a challenge many people face. Pain medicine can be an important part of staying active and feeling better. However, using pain medicine safely is key to ensure that it helps, not hurts you. How to use pain medicine safely Always follow your provider’s directions, and take your medicine exactly as prescribed. If you’re unsure about when or how to take your medicine, contact your provider or pharmacist. Keeping track of your doses with a list or phone reminder can help you stay on track. Remember to store your medicine safely, away from children and others who shouldn’t have access. Misusing pain medicine can lead to serious health problems. This could be things such as taking more than prescribed, using someone else’s medicine, or mixing it with alcohol or other drugs. If you notice you need more medicine to feel OK, or you’re taking it just to feel calm or normal, you’re not alone. Many people experience this, and support is available. If you’re struggling, you’re not alone Asking for help takes courage, and there is no shame in needing support for pain or substance use. It does not mean you are weak or a “bad person.” It means you care about your health. Your health plan and Magellan Behavioral Health are here for you with free and private services. You can call to talk to someone about pain, stress, anxiety, or concerns about medicine use. You can find help 24/7 at: • Magellan Behavioral Health Member Services: 1-800-424-1768 • New Mexico Crisis and Access Line: 1-855-NMCRISIS (1-855-662-7474), TTY: 711 Managing pain beyond medicine Gentle movement, stretching, or physical therapy can help manage pain. Relaxation and breathing exercises may also provide relief. Talk with your provider about other options, and keep regular check-ins to discuss what’s working and what isn’t. Pain is real, and it can affect every part of life. With the right help and support, you can manage pain safely and live a healthy, full life. If you or someone you know needs help with pain medicine or substance use, reach out today. Support is here, and recovery is possible.
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