www.phs.org/Medicaid 9 VirtualPRES: Hours and other important information Presbyterian Virtual Urgent Care Hours: 24/7, 365 days a year Where: Anywhere in the United States What: For minor ailments and injuries such as coughs, flu symptoms, sprains, etc. How: Go to www.phs.org/virtual-pres and select “Explore Virtual Urgent Care.” Virtual Primary Care Hours: Monday through Friday, 7 a.m. to 5 p.m. Where: New Mexico What: To establish care with a virtual provider for general, chronic, and preventive care; must be 18 years or older How: Go to www.phs.org/virtual-pres and select “Explore Virtual Primary Care.” Virtual Dermatology Hours: Monday through Friday, 7 a.m. to 3 p.m., with extended hours on Tuesday and Wednesday Where: New Mexico What: To get care for new and chronic conditions of the skin, hair, and nails How: Go to www.phs.org/virtual-pres and select “Explore Virtual Dermatology.” Virtual Behavioral Care and medication management Hours: Monday through Friday, 7 a.m. to 5 p.m. for talk therapy and 8 a.m. to 6 p.m. for medication management Where: New Mexico What: Talk with a licensed therapist to get counseling for a variety of challenges; meet with a psychiatrist if you need medications managed or prescribed; must be 18 years or older How: Go to www.phs.org/virtual-pres and select either “Explore Virtual Talk Therapy” or “Explore Virtual Medication Management,” depending on your needs. Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpreter services include: • Language translation • Written materials translation •Telephonic interpreters •In-person interpreters •American Sign Language interpreters •Video remote interpreters It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your Presbyterian member ID card. Presbyterian’s translation and interpretation services Ready to improve your health and feel your best? Work to improve your health with the Path for Wellness Prevention Program. This program offers healthy weight management and diabetes prevention through food and healthy lifestyle changes. The program is for eligible Presbyterian Turquoise Care members at no added cost. It is designed to help members: • Build healthy habits • Lose or manage weight • Be more active • Reduce their risk of Type 2 diabetes It’s easy and fun to take part — the program is available online or by phone. The classes are also available in Spanish. To learn more about the program and get more information about how to sign up: Visit www.phs.org/preventionprogram. Call 1-855-249-8587.
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