4 In 2024, we learned and applied many new ways to better serve you in 2025. Here are some of our 2024 actions and results. Presbyterian Health Plan (PHP) is committed to providing quality care and services to our Turquoise Care members. At PHP, we have a Quality Improvement (QI) Program that evaluates the care and services you receive. We work to improve your experience with care and services. The QI Program includes: • Member activities • Quality and safety of clinical care • Quality of service • Annual goals, processes, and activities At the end of each year, we evaluate the QI Program to see how we did. We also look for what we can do to better serve you in the future. As Mark Twain said, “Continuous improvement is better than delayed perfection.” PHP deployed NeuroFlow, a new digital well-being tool. PHP created tailored healthcare journeys for pregnant members, those of childbearing age, adults who need mental health support, and older adults. In August 2024, PHP sent in our health plan survey. We received new accreditation status in October, scoring above 99% for all product lines and 100% for the Long-Term Services and Supports Distinction. PHP Pharmacy made it easier to access hepatitis C medications by removing the need for prior authorization for the medications Mavyret and generic Epclusa. It also removed the need to use a special pharmacy. PHP was ranked first in provider satisfaction among New Mexico health plans, according to the Provider Satisfaction Survey. Our Quality Improvement Program
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