www.phs.org/Medicaid 11 Advance care planning means thinking through and talking about your healthcare wishes so you can create an advance directive. An advance directive is a legal document. It makes your healthcare wishes clear if you become injured or sick and can’t speak for yourself. Advance directives can be made for any members over 18 years of age. It will only be used when you are not able to speak for yourself about your healthcare. Presbyterian Health Plan has made the process easier with our electronic advance directive (eAD). You can fill out an eAD by going to www.phs.org/tools-resources/ patient/advance-directive. When you complete the eAD process, your document will be stored in your medical record so that it is always available to your healthcare team. You can also fill out a form and give it to your provider to keep on file. An advance directive form and more information is also available on Presbyterian’s website at www.phs.org/member-rights. Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Children in State Custody: (505) 923-8417 or 1-844-233-4887, TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273-8255 Presbyterian Turquoise Care Ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org Create an advance directive This is your healthcare, and it should reflect your personal and cultural values. To make sure that you are always at the center of your care, create an advance directive today.
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